Customer service is considered a necessity by most service and retail companies. Additionally, newer applied sciences corresponding to service-oriented architectures (SOA), virtualization , cloud computing , portal frameworks , grid architectures , and mashups inside an organization make troubleshooting and monitoring of enterprise companies very tough.
TCS has offered IT providers to Citi since 1992 and is presently one of many largest IT services partners for Citi, delivering IT and enterprise processing outsourcing providers to Citi across its operations in North America, Europe, India, Japan, Singapore and the remainder of Asia Pacific.
IT departments and Service Suppliers who attain this level of maturity often report improved relationships with their customers and enterprise colleagues, being recognized as ‘Trusted Enterprise Partners’ and ‘Competent Suppliers’ who ship added business value slightly than being thought-about a commodity or ‘Obligatory Evil’.
The flexibility to watch the health of business services is a key benefit of getting a service-aligned” view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships.
The benefits of adopting a BSM approach will differ for various organisations, but usually include: improved relationships with customers, suppliers and colleagues; service high quality enhancements; value reductions through improved efficiency; and a reduction in service outages and the impact of outage.